When payment of credit card is invalid at the time of dispatch, you will be notified via e-mail.
Please enter a valid credit card number from “ORDER HISTORY” on HMV&BOOKS online.
If a valid credit card number / payment method is selected, your order will be dispatched.

- If no valid credit card number is re-entered, within 1 week, your order will be automatically cancelled.
- If you have received an e-mail to inform you of an invalid credit card, the order may not arrive at the selected date / time.
- Due to credit card security, we will not be able to investigate the cause of the error. Please ask your credit card company for further information.

(NOTICE)

To strengthen credit card information security, we will disable communication encryption method "TLS 1.0" from Saturday, June 30, 2018.
This will change the environment in which you can enter credit card information.

If you can not enter credit card information, please check whether your browser meets the following requirements.

-Environment required for inputting credit card information


Windows
　Microsoft Internet Explorer 8 or later
　Mozilla Firefox 24 or later
　Google Chrome 30 or later

Mac
　Safari 7 or later


Android
　Android standard browser 4.4 or later

iOS
　Safari 5 or later



Customers also refer to the folloing page.
・ Payment Methods We Accept
・ Why Don't You Deliver by FedEx?
・ How Long Does EMS Delivery Take?


Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.